WHERE ARE YOU BASED?
We are based in Europe but our storage is based in China from which we ship all our products worldwide.
HOW DOES SHIPPING WORK?
Open24Door partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
Because we ship directly from China, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I need to return something?
No worries! Contact us right away and we'll help guide you through the process. If a product is damaged or not function properly, or something else is not OK with it, we will send you a replacement or full refund it.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email at firstname.lastname@example.org and we'll get back to you as soon as we can.